What Capsubs collects, why, and how long we keep it. Short version: we only use your data to run Capsubs, we never sell it, and your videos are deleted after 7 days.
01What We Collect
Account: your email, name, and password (stored hashed), or your Google account's name and email if you sign in with Google.
Your videos: the videos you upload, the transcripts and captions we create, and the captioned videos.
Payments: handled by Stripe. We see your plan and billing status, never your full card number.
Usage: the videos you process and when, so we can apply plan limits.
Messages: what you send us through the contact form or by email, so we can reply.
Site analytics: a random visitor ID kept in your browser, the pages you view, and the site or campaign that sent you. No IP address is stored with these, and we use no third-party analytics or ad trackers.
Server logs: like most websites, our servers log IP addresses and browser type to keep the site running and secure.
02How We Use It
We use your information to run Capsubs, process your videos, handle billing, send account emails, prevent abuse and improve the site.
We don't sell or share your personal information, we don't show ads, and we don't use your videos to train AI models.
03Who Processes It
We use a small number of service providers, only to run Capsubs:
• Stripe: payments
• OpenRouter (with Whisper and ElevenLabs models): transcription and AI voiceover
• Resend: account emails
• Google: sign-in and reCAPTCHA spam protection
• Cloudflare: website delivery and security
• Our hosting provider: servers in the United States
We may also disclose information if the law requires it or to protect Capsubs and its users.
04How Long We Keep It
• Videos, transcripts and captioned videos: deleted 7 days after upload
• Site analytics: deleted after 13 months
• Server logs: deleted within about 30 days
• Account and usage records: kept while your account exists
• Payment records: kept as long as tax law requires
05Your Choices and Rights
You can update your account in the dashboard, or email support@capsubs.com to get a copy of your data or have your account deleted. Depending on where you live (including California, the EU and the UK) you may have further rights, and we'll honor valid requests.
Do Not Track: we don't track you across other websites, so we don't change anything in response to Do Not Track signals.
Where data is stored: in the United States. By using Capsubs from elsewhere, you understand your data is processed there.
06Children
Capsubs is not for children under 13, and we don't knowingly collect their information. If you think a child has given us information, email us and we'll delete it.
07Security
We use encrypted connections and limit access to your data, but no service is perfectly secure and we can't guarantee it.
08Changes
We may update this policy. The date at the top shows the latest version, and we'll tell you by email or in the app about significant changes.
Questions about our privacy practices? Contact us